Age Verification Feedback

Share feedback about Age Verification. DO NOT POST YOUR ID OR INFORMATION HERE.
Why is Persona deemed to be trustworthy?
VRChat has determined Persona can be trusted with a photo of your face and government ID. Persona is a VC-backed (arguably "tech bro") San Franciscan tech startup that's only existed since 2018. They operate out of a shared space behind a bar: https://maps.app.goo.gl/t5ebyhr9oTUhupMf9 Their privacy policy says (as I read it) that they explicitly have permission to take your personal information (selfie, photo of your government ID) and store it for years, and can and will send it to "vendors, agents...companies we've hired to provide customer service support..." and to "law enforcement [and] other government agencies." They say they'll use your personal information "to understand you and your preferences to enhance your experience and enjoyment" and for the purposes of "marketing, including to communicate with you about new services, offers, promotions, rewards, contests, upcoming events, and other information about our services and those of our selected partners..." and for "advertising, including display [sic] advertising to you..." Their privacy policy site also uses clickjacking to prevent you from copying the text of their privacy policy: https://withpersona.com/legal/privacy-policy These doesn't seem like the actions of a legitimate and trustworthy company, and there aren't enough guarantees that you won't be literally doxxing yourself. PII is extremely valuable and there's an entire industry of brokers that facilitate the sale and transfer of people's personal information--not to mention the risk of hacking, accidental disclosure, or a new and untrustworthy company being sloppy or reckless. These days AI can train off a photo of your face, and scams and identify fraud are extremely common. Personally, the only times I've had to provide a photo of myself holding an ID are for once-in-a-lifetime financial transactions. Never for a video game or social media. VRChat is willing to take the chance of making this de-facto-mandatory (i.e., the community normalizes it and it results in a greatly degraded experience if you don't comply)? The ask is a severe imposition and an invasion of privacy without adequate concern that the chosen data broker is trustworthy. Even the announcement incorrectly claimed your PII would be handled in accordance to the GDPR, but the company is actually based out of California, where regulations are far less strict, and fines far less burdensome.
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Persona requires too much sensitive data
The age verification service "Persona" requires an entirely unredacted government-issued identification to grant verified age status for VRChat. I find this unacceptable. In my case, in exchange for VRChat receiving verified age information, Persona receives my: Name, first and last, Address, Driver's License Number and class, Sex, Height, Weight, Eye colour, Hair colour, Signature, and barcodes that can be used to find the same or more information about me. All so VRChat can have the one data point on the card they care about: Date of Birth. I will make concessions for the use of Height, Weight, Eye colour, Hair colour, and the photo on the ID with an accompanying self photo for the sole purpose of verification. The balance of what is required versus what is ultimately used is egregiously skewed. And while VRChat's contract with Persona stipulates that any identification data obtained by Persona must be deleted upon completion, there is comparatively little risk to Persona keeping the wealth of information illegally. Should a breach occur, users that have had their personal data exposed would be left fighting for the rest of their lives against Identity theft and fraud, while Persona would likely only be served a monetary fine. The risk versus the reward is far too unbalanced against the user. As for how likely it may or may not be that Persona is holding such data illegally, I would like to make note that Persona is based in the United States of America, and you don't have to look very hard to find the state of professional accountability for wealthy companies backed by powerful people in that country. Suffice to say that I do not trust Persona with my identification information, and am upset that the age verified features will be unavailable to me due to this. I implore VRChat to consider other avenues of age verification that do not require such extreme overreach of personal data collection. Regards -Aranethon
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