Quest 2 users experiencing crashes on world load
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Over the past few days, I’ve received multiple reports from Quest 2 players saying that VRChat crashes while loading my world Jetski Rush (https://vrchat.com/home/world/wrld_2ad5bb30-adf7-4de1-ba50-ae9b6b4689fe/info). There’s no error message, the client just closes during the loading screen.
I haven’t updated the world recently, and it was working fine before. I tried to reproduce the issue myself but wasn’t able to. The world loads and runs normally for me and several other players.
We don’t have access to the logs from affected users, so it’s difficult to pinpoint the cause. It might be related to a recent VRChat update, since the crashes only started happening recently without any changes on our side.
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I’ve done some additional testing, and it looks like this issue only occurs in the Open Beta (Build 1763).
I updated the world to the newest SDK, but the problem still persists.
For testing, I uploaded a heavily stripped down version of the world (https://vrchat.com/home/world/wrld_c627e85d-b33f-42c5-be06-aa4f7365db83/info
In this version, I removed 9 out of the 12 courses and several other memory intensive systems. The build is only 23 MB in download size, and we’re using almost no mesh or texture crunsh compression.
Even this minimal version causes the Quest 2 to close VRChat with an “out of memory” error during loading.
On live (Build 1749), the normal world and the stripped down version load and run perfectly fine.
We’ve also received reports from Quest 3 users experiencing similar crashes, but I can’t verify that part yet.