[1381] Avatars are labelled as "Security Checks Failed"
closed
Κayla
- Open VRC
- Look at my uploaded avatars.
Half of my avatars are marked with this, I am assuming due to the new tagging system? Although, some of my avatars are stuck like this that do not contain any content that would fit any of the categories.
If this is intentional, a list of automatic detections should be shown.
If this is related to actual security concerns, I make my avatars from scratch.
It's unfortunately happening to not just me either.
TL;DR we need a bit of a rundown on what causes this, unless it's just a loading issue.
Log In
euan
closed
This state is not due to the new tagging system but rather part of new functionality to prevent the loading of avatars in which have failed certain checks we perform server side, most of these checks are security related and as such are not something we plan on sharing details on, some things we can share will be surfaced in SDK in future though. Normal usage of the SDK should not trigger these checks. In your case it was false positives in which we had already resolved just you avatars had not been rescanned yet, I can see you avatars should load fine now.
To anyone who has got one or more avatars in which have failed these checks and believes it is a false positive please contact support (https://vrch.at/support) and we can look into it on an individual basis.
I'm going to close this canny due to the above, so if you are having issues please do contact via support
Catsix
One of mine got tagged a while ago, I think you should turn that system off again and evaluate it further with simple tagging rather than actually blocking avatars, it has not done anything whatsoever to my other avatars which are 1:1 the same as the blocked one other than different outfits on it.
★ Klonoa ★
Love the lack of transparency these days. Brings confidence.. naw, not really. Not at all.
euan
closed
This state is not due to the new tagging system but rather part of new functionality to prevent the loading of avatars in which have failed certain checks we perform server side, most of these checks are security related and as such are not something we plan on sharing details on, some things we can share will be surfaced in SDK in future though. Normal usage of the SDK should not trigger these checks. In your case it was false positives in which we had already resolved just you avatars had not been rescanned yet, I can see you avatars should load fine now.
To anyone who has got one or more avatars in which have failed these checks and believes it is a false positive please contact support (https://vrch.at/support) and we can look into it on an individual basis.
I'm going to close this canny due to the above, so if you are having issues please do contact via support
Kimochi
euan: How long does it actually take to get that done? I sent a ticket a week ago and have neither received a response nor have my avatars been unblocked.
euan
Kimochi: In terms of internally being reviewed a few days at most, all tickets that have come in so far that were due to a false positive have now been fixed. Saying that responses to tickets may be slow as we work out the best wording, as for a timeline for this I'm unsure, that's down to the support team.
I will say though a large number of avatars reported as false positives were due to performance, unfortunately in ways our SDK doesn't currently show well but are very important. An example of what's been seen in a number of cases is say an avatar is 80MB that when decompressed turns into 2GB+ which is well beyond what we'd consider an extreme limit. Most often most of this is often textures, which is visible in our avatar performance system.
Our optimisation guide goes over general optimisation and links another guide on texture memory optimisation specifically. For some users performance isn't the issue, in that case they will have to wait for a response to the their ticket but in any case it's worth trying to optimise to see if that does it. And finally I'll mention again we do hope to surface more stuff in the SDK in future, especially if it's performance related, unfortunately though we aren't there yet.
Catsix
apparently you cant delete comments
Kimochi
euan: Thank you for the reply, but Im not sure if its that, I have another Avatar that has more stuff on it, and is quite bigger and that one isnt banned. Regardless neither do the 80mb to 2gb thing, all the textures too are 2k with a bunch of them being 512 to 1k. If this is really performance related due to the amount of outfits n textures(which would be weird since the other isnt 'banned'" ) wouldnt it be better to put something other than 'security checks failed' on it? And since when is regular avatar size getting punished? I thought thats what download size filter is for, I feel thats a bit harsh to do to avatars that are only used around friends in private, when the default download size limit should filter them out.
Kimochi
euan: I just removed the boots(2 materials 40k), reuploaded, and its fine, I add the boots back, upload on another blueprint and its banned within 5 minutes? How is this fixed? And why has there been 0 response from Support for 2 weeks now?
Looking at the VRChat discord there are quite a bunch of people whose bought avatars got banned, and theyre normal users w/o any sort of knowledge on how to fix anything(if we even knew what to 'fix').
This shouldnt be active without giving users an idea on how to fix stuff nor should it be on at all if it bans bought avatars.