I paid $499 for 100 month of vrchat plus droppable gift, but i didn't get my purchase
ruoyo55
I paid $499 tonight for 100 months of vrchat gifts, but after I paid successfully, nothing happened, except that my money disappeared and I didn't get my gift, and im pretty sure it's an error because there is no gift medal. If i gifted it out i will get the medal right?My steam wallet balance has been deducted, and the relevant bill has been sent to my mailbox. I tried to file a complaint on steam, but they said they had completed their portion of the purchase process. I tried to get a refund but I cant, even if I didn't get what I was supposed to get. I am very distressed about this matter now... This is absolutely the worst experience I have ever had in any game.
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StormRel
Hello! I'm sorry you experienced this problem! This is an issue best resolved by user support. I recommend creating a ticket and they can try to help you with this issue. https://help.vrchat.com/hc/en-us/requests/new
ruoyo55
StormRel Thanks for replying! I’ve already created a ticket. How long does it usually take to resolve this kind of issue? Also, could you confirm if the solution will address my problem effectively?