Gifting VRC+ silently fails often // stuck spinning
tracked
lightbulb4
Steps:
While in PC VR, select a user, and click "gift vrchat+" then with the 1 month option selected, press "purchase gift sub for XXX"
Issue:
After clicking this it often just spins, and nothing happens. No error messages or feedback on whether it failed or succeeded.
Other:
VRC is probably losing a lot of potential money from this. This whole process has a lot of unnecessary friction, and could be made better. A simple suggestion is to allow purchasing of VRC+ with VRChat credits to cut out all the third party stuff (steam, paypal, etc) so it can truly be a "1 button press" thing.
It's hard to debug since I don't want to hammer at an issue that costs real money, so I don't have more useful info. Sometimes it does succeed and works as intended, but that's rare.
Log In
『Gecko』
I also have that issue. It says that it will proceed to the payment information on steam, yet I get no notification, redirection or anything on my steam panel (not in VR nor on desktop view of steam).
It did eventually work on my 8th or 10th attempt.
Used the shortcut Steam adds to the desktop (steam://rungameid/438100 command line). Does not change when starting VRChat on Steam client / in SteamVR's 3D panel.
feebie
i feel like stuff like this needs to be prioritised if you're going to be doing instance based hype trains and vrc+ gift exclusive instance rewards.
n a k u
this is still happening lmao
xXxRedPandaxXx
I just found this i have gifted 60+ and i see this issue so much i just give up its happened at least 10-20 times so it does cost them a lot of money daily and with the new verification its even more im sat in game watching it spin now
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_tau_
Are you seeing this issue _after_ or _before_ the Steam overlay for purchasing pops up? It's known that when you launch VRChat outside of Steam (i.e. just double-clicking
launch.exe
or via the VRC Quick Launcher tool) the steam overlay will not open.lightbulb4
_tau_ I launch via Steam;
the behavior the past few times is simply that I click the button and it spins as if its processing and that's it. There's no indication of an overlay opening, I don't recall seeing a purchasing pop up at any point (don't recall whether it'd appear on my desktop monitor OR the VR steam overlay stuff, but I would more than likely have seen it as I take my headset off frequently and also view my steam menu during VR sessions)
GiggleL0rd
For me, the last time I attempted to purchase VRC+ to gift it, it worked and worked well. This is not always the case. In the past, I would be in PCVR mode and I would get entirely through checkout and then the payment would just spin for 5+ minutes and not go through. It appears that it may be that the Steam overlay is performance heavy on the computer or freezes up? I had this happen to a friend recently. My recommendation for him (because it worked for me to get VRC+) was to go into desktop mode. He left VRC, relaunched in desktop mode, purchased VRC+ through steam in game, closed VRC again, and launched again in PCVR mode.
LEUCi5
_tau_ The Steam Overlay never even opens for me when i'm in VR. Been like that ever since VRC+ was introduced. I always have to switch to desktop to buy anything.
_
_tau_
Which platform(s) are you seeing this on? SteamVR, Quest, Android mobile, ...?
lightbulb4
I've only tried this on SteamVR
GiggleL0rd
_tau_ SteamVR
StormRel
updated the status to
tracked
bd_
+1, I've definitely abandoned gifting attempts due to this issue before :/
lightbulb4
bd_ Same, not only have I abandoned attempts due to friction (i.e. I don't want to go through all these steps right now) but also I'll hit the purchase button and it spins so I leave the menu not wanting to wait some indefinite amount of time and the later on I realize "wait, that never worked did it". Many times for both cases